What is an IVR solution?
IVR stands for Interactive Voice Response and is an automated call management solution that initiates communication with customers with a personalized greeting while offering a category of menus to select the desired query. Knowlarity’s hosted IVR system (IVRS) allows you to personalize the service to the customers.
Why Your Business Needs it?
The highly organized IVR communication system provides an impressive and professional image of the company, irrespective of the size of the enterprise.
Generate More Leads with IVR Solution
The rapid iteration process allows you to keep up with the customer’s requirements, thus ensuring more leads and customer loyalty.
Enhance Brand Image for your Business
Smart IVR solution enables the callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Boost Agent Productivity
Agents can focus on prospecting and handling complex queries, while easy to resolve issues are handled by multi-level IVRs for quicker solutions.
Manage Large Call Volumes
Knowlarity’s advanced multi-level IVR can handle peak hour call load by connecting to multiple customers automatically at a single time.
Offer Personalized Experience.
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
What makes Digitechx one of the top IVR Solution providers in India
Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.
Multi-channel Platform
One platform for all communication channels
CRM Integration
Integrates with all leading CRMs
Secure & Reliable
Enabling enterprise-grade security for businessesScalable
Expand your business at ease on a smart technology platform without any limitations
Customized
Customized solutions with quick deployment on cloud
Smart IVR solution enables the callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Boost Agent Productivity
Agents can focus on prospecting and handling complex queries, while easy to resolve issues are handled by multi-level IVRs for quicker solutions.
Manage Large Call Volumes
Knowlarity’s advanced multi-level IVR can handle peak hour call load by connecting to multiple customers automatically at a single time.
Offer Personalized Experience.
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
What makes Digitechx one of the top IVR Solution providers in India
Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.
Multi-channel Platform
One platform for all communication channels
CRM Integration
Integrates with all leading CRMs
Secure & Reliable
Enabling enterprise-grade security for businessesScalable
Expand your business at ease on a smart technology platform without any limitations
Customized
Customized solutions with quick deployment on cloud